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Building Services

HOUSEKEEPING/JANITORIAL SERVICES

Janitorial services are provided according to a contract schedule Monday through Friday evenings. Please notify the Property Management Office if you are displeased with housekeeping services or need to give special instructions. Above standard cleaning services (i.e. defrosting refrigerators, cleaning appliances or special events) may be scheduled with the Property Management Office, but at tenant’s expense. All requests for special cleaning issues should be entered into the ANGUS Work Order System.

Trash service is provided nightly Monday through Friday. This service is contracted for normal bagged trash. Equipment and furniture delivery personnel should be informed in advance that they would be responsible for hauling off boxes, packing materials, etc., required for their product. Please do not place empty boxes or other trash in public corridors during business hours. Fold the boxes flat and mark items “Basura” or “Trash” and they will be removed from your space during the evening trash collection.

MAINTENANCE SERVICES

A staff of qualified engineers and maintenance personnel supervise building operations. Requests for repairs and maintenance should be submitted through an online Angus work order. If you have any special repair requests or require any services outside of standard operations, please have an authorized representative submit a work order through Angus. Certain services may incur additional charges which are the tenant's responsibility.

MAINTENANCE REQUESTS

Submitting a request on-line is the most efficient method and will allow self-service work order entry, status checking and the ability to review work order history on-line. We strongly encourage you to submit requests electronically. If you would like to learn more about how to make and manage your service requests electronically, please contact the Management Office for details. Once a service request has been received, Building Services or the Management Office will address the problem as soon as possible and, if applicable, send an invoice for the completed service request. If the situation warrants external assistance, the Management Office will obtain pricing approval prior to performing the work. Please direct all service request questions to the Management Office rather than maintenance personnel. This procedure helps the Management Office keep track of your requests and ensure that they are resolved in a timely fashion.

AIR CONDITIONING AND HEAT

The standard comfort range for commercial buildings is between 72 to 74 degrees F. If your office is experiencing uncomfortable air temperatures, please submit a work order in ANGUS. Please do not adjust thermostats in your office or make any adjustments to vents.

AFTER-HOURS OVERTIME AIR

Parkway Properties provides heating/air conditioning as follows:

Monday – Friday 7:00 a.m. to 6:00 p.m. (Excluding Holidays)

Saturday 8:00 a.m. to 1:00 p.m. (upon request only)

Sunday None (upon request only)

If you require air conditioning or heating outside of normal building hours you will need to submit a work order in GENEA. You will be notified once the request has been programmed. If the request is received AFTER 3:00 p.m. there will be a $50.00 programing fee. This charge will be billed on your rental statement.

ELECTRICAL WORK

The building maintenance staff is not licensed for electrical work. An outside contractor must be scheduled through the Property Management Office. A work order must be submitted in the ANGUS Work Order system. Parkway Properties will coordinate the services on behalf of the customer and bill the customer accordingly on the following month’s rent statement.

PLUMBING

The building maintenance staff can handle some plumbing repairs; however if there are any major repairs of fixtures or plumbing lines within tenant space, an outside contractor must be scheduled through the Property Management Office. A work order must be submitted in the ANGUS Work Order system. Parkway Properties will coordinate the services on behalf of the customer and bill the customer accordingly on the following months’ rent statement. NOTE: All public restrooms are Parkway Properties’ responsibility.

CUSTOMER NOTIFICATIONS BEFORE MOVE-IN

In order to ensure your most efficient relocation, Parkway asks that all moving plans be coordinated with the Building Management Office as quickly as possible. In addition, please provide the management office with a current certificate of insurance for your moving company. Please contact building management for the correct insurance requirement sample certificate to provide to your vendor.

FURNITURE DELIVERIES AND PICK-UP

All furniture or heavy load deliveries in or out of the Building must be done after 5:00 p.m., Monday thru Fridays. Delivery and pickups are permitted after hours as long as building management has been notified.

The Management Office must be notified at least 48 hours before a scheduled move or move-out as well as given a Certificate of Liability Insurance from the mover; please contact building management for the correct insurance requirement sample certificate for your vendor. The terms of the insurance must meet the requirements as indicated in the sample that will be provided. NO EXCEPTIONS!!!

ELEVATOR SCHEDULING

Please schedule the moving of all furniture or files with Management. Moving is to take place between 6:00 P.M. or after 7:00 A.M. on weekdays or any time on Saturday and Sunday. All elevators and loading dock parking are first come first serve and cannot be reserved for exclusive use.

Get In Touch

Leasing: 832.308.6055 Management Office: 281.822.3800 citywestplace@pky.com

CityWestPlace
2103 CityWest Boulevard
Houston, TX 77042

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Owned and Operated by Parkway Properties